Returns & Refunds Policy

We want you to be fully satisfied with your piece. This policy explains when and how exchanges and returns are accepted.

Ready-made products

• You may request an exchange or return within 14 days of delivery.
• The item must be unused and in its original condition, with all accessories and packaging where possible.
• Please include your order number and clear photos when you contact us.

Made-to-order products

Custom pieces produced to your chosen dimensions and materials cannot be returned or exchanged for a change of mind. Your rights cover manufacturing defects or a material difference from the agreed specifications.

Defects or damage

Please inspect the item on delivery and report any visible damage, missing parts or defect within 48 hours with clear photos. We cover the cost of replacement or repair when the defect is confirmed.

How to request

1. Contact us via WhatsApp or phone with your order number and the reason for the request.
2. We review the case and arrange collection within 2–4 business days.
3. Once the item is inspected and the conditions are met, we complete the exchange or refund.

Refunds

Refunds are issued through the original payment method after approval, usually within 7–14 business days. Return transport costs are deducted for change-of-mind returns unless agreed otherwise.

Exclusions

• Damage caused by misuse or installation outside our instructions.
• Alterations made after delivery.
• Clearance items sold “as is” when this was stated before purchase.

Contact

To start a return or exchange, use the official contact details shown on this website.